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Online Reputation Management – Marketing Graphs
🛡️
Reputation Management Agency

Your Reputation is Your
Most Valuable Asset.
We Protect & Build It.

Marketing Graphs monitors, manages, and actively builds your online reputation, suppressing negative content, amplifying positive reviews, and ensuring the first thing people see about you online tells the right story.

✦ Your Reputation Dashboard, Monitored 24/7 by Marketing Graphs
Overall Reputation Score
85/ 100
⬆ Excellent
Improved +23 pts this month
Avg. Star Rating
4.8 ⭐
Across 12 platforms
Negative Results
2
Being actively suppressed
Review Sentiment
5★
72%
4★
18%
3★
6%
1★
4%
Live Mention Feed ● Live
🌐 "Absolutely outstanding service, couldn't be happier!"
2m ago
📘 "Had some issues but the team resolved it quickly."
18m ago
🐦 "Great company, been using them for 3 years. Highly recommend!"
1h ago
🔍 Review Monitoring
⬇️ Negative Suppression
Review Generation
📰 PR & Content Repair
📊 SERP Management
🚨 Crisis Response
24/7 Real-Time Monitoring
Google, Yelp, Trustpilot & 50+ Platforms
Negative Result Suppression
Dedicated Reputation Manager
Monthly Reporting & Analytics
300+
Reputations Restored
4.8
Avg. Rating Achieved
92%
Negative Result Suppression Rate
50+
Platforms Monitored
❌ Without ORM
✅ With Marketing Graphs
All
News
Images
⚠ Negative
reddit.com › r/complaints
[Brand] Scam? My nightmare experience – Reddit
214 upvotes · "I've been trying to get a refund for 3 months. This company is absolutely terrible..." Read more horror stories in the comments.
⚠ Negative
trustpilot.com
[Brand] Reviews | Trustpilot – 2.1 Stars
Based on 87 reviews. "Absolutely terrible experience." "Never again." Most reviewers mention poor customer service and hidden fees.
★★☆☆☆2.1 (87 reviews)
yelp.com
[Brand] – Yelp
Mixed reviews from customers. Some report issues with service quality. Overall rating 3.1 stars based on 52 customer reviews.
★★★☆☆3.1 (52 reviews)
The Cost of a Damaged Reputation

What Happens When People Google Your Business?

97% of consumers research a business online before making a purchase decision. What they find on page one of Google shapes everything, your conversions, your credibility, and your revenue. One bad result can cost you thousands.

💸
Revenue Haemorrhage

A single negative result on page one can drive away up to 22% of potential customers. Multiple negatives compound the damage dramatically.

🚪
Talent Walks Away

Top candidates research employers. Negative Glassdoor reviews and online complaints deter the best talent from applying to your company.

🤝
Deals Fall Through

B2B partners and investors Google you before signing contracts. Negative search results kill deals long before the negotiation table.

ORM Turns This Around

With Marketing Graphs managing your reputation, you control what people see, and every first impression works in your favour.

Our ORM Services

Everything You Need to Own Your Online Narrative

From real-time monitoring to full reputation rebuilds, we offer a complete suite of ORM services tailored to your specific situation and goals.

Service 01
🔍

Reputation Monitoring & Alerts

We track every mention of your brand, executives, and key terms across search engines, review sites, news outlets, forums, and social media in real time. You're always the first to know when something is said about you online.

24/7 Monitoring 50+ Platforms Instant Alerts Sentiment Analysis
Service 02
⬇️

Negative Content Suppression

We strategically create and promote positive, authoritative content that outranks negative results in Google, pushing damaging links off the first page and replacing them with content you control and are proud of.

SERP Suppression Content Creation Link Building SEO Strategy
Service 03

Review Generation & Management

We help you generate a steady stream of genuine, verified 5-star reviews from satisfied customers across Google, Trustpilot, Yelp, and industry-specific platforms, while professionally responding to every review on your behalf.

Review Campaigns Response Management Platform Strategy Dispute Support
Service 04
🚨

Crisis Reputation Management

When a reputation crisis hits, a viral complaint, media coverage, or coordinated attack, we respond immediately. Our crisis team has a proven playbook for containing damage, controlling the narrative, and restoring trust fast.

24hr Response PR Strategy Media Relations Crisis Playbook
Service 05
📰

Brand PR & Content Authority

We proactively build your online brand authority through press releases, thought leadership articles, expert profiles, Wikipedia management, and high-authority publication placements that dominate search results with positive content.

Press Releases Thought Leadership Publication Outreach Wikipedia Management
Service 06
👤

Personal Reputation Management

For executives, CEOs, founders, and public figures, we manage and protect your personal digital footprint, ensuring your Google results reflect the professional, credible image you want investors, media, and the public to see.

Executive Profiles LinkedIn Optimisation Personal Branding SERP Management
Service 07
🗑️

Content Removal & Legal Takedowns

We pursue all available legal and platform-level channels to have genuinely defamatory, false, or privacy-violating content removed from the web, including Google deindexing requests, platform content appeals, and legal takedowns.

Google Deindex Platform Appeals DMCA Removal Legal Coordination
Service 08
📊

Reputation Analytics & Reporting

Track your reputation score, sentiment trends, review volumes, SERP rankings, and share-of-voice through your personal dashboard and monthly detailed reports, so you always know exactly where you stand and what's improving.

Monthly Reports Live Dashboard Sentiment Tracking Competitor Benchmarks
Our Methodology

How We Turn a Negative Reputation Around

Our proven, multi-layer approach to reputation management addresses the root causes while building a positive online presence that lasts.

01

Full Reputation Audit

We analyse your entire online footprint, every search result, review, social mention, and news article, to understand the full picture and identify priority areas.

⏱ Week 1
02

Custom Reputation Strategy

We build a bespoke ORM roadmap combining content creation, review campaigns, SEO suppression, and PR outreach tailored to your specific situation.

⏱ Week 1–2
03

Content Creation & Publishing

Our team produces authoritative, SEO-optimised content, articles, profiles, press releases, and thought leadership pieces, published on high-authority platforms to outrank negatives.

⏱ Month 1–2
04

Review Generation & Response

We launch ethical review generation campaigns and manage all incoming reviews with professional, on-brand responses that demonstrate your commitment to customers.

⏱ Month 1–3
05

Ongoing Monitoring & Optimisation

We continuously monitor, adjust strategy, and report back monthly, keeping your reputation strong, proactively addressing new issues before they escalate.

⏱ Ongoing

After Marketing Graphs ORM, Real Results

✓ Verified Review
🌐 Google Business
★★★★★
"After months of unfair negative reviews hurting us, Marketing Graphs completely transformed our online presence. We're now at 4.8 stars and business is booming!"
SH
Sarah H., CEO, Bloom Skincare
3 months after ORM campaign
⬆ Suppressed
📘 Trustpilot
★★★★★
"A competitor tried to destroy us with fake reviews. Marketing Graphs not only helped us dispute them, they rebuilt our rating from 2.3 to 4.7 in just 4 months."
RK
Raj K., Director, TechFlow Solutions
4 months after ORM campaign
Business Impact of Negative Online Reputation
% of businesses reporting these impacts from poor online reputation
Lost Revenue / Sales78%
Damaged Customer Trust71%
Lower Search Rankings65%
Social Media Fallout59%
Revenue Recovery with ORM↑ 91%
Your Reputation Score

We Build Your Score Across Every Signal Google Tracks

Your online reputation is a composite of dozens of signals. We manage every single one, so your score climbs consistently, and stays there.

Review Volume & Ratings↑ 94/100
🔍 Search Result Positivity↑ 88/100
💬 Social Mention Sentiment↑ 82/100
📰 Media & Press Coverage↑ 79/100
🤝 Brand Authority Score↑ 91/100
87
Reputation Score
↑ +31 pts from baseline
0–40 Critical
40–70 Needs Work
70–100 Strong

Average client reaches a score of 80+ within 3–6 months of our ORM programme.

Platform Coverage

We Monitor & Manage Every Platform That Matters

Your reputation lives across dozens of platforms. We track, manage, and optimise every single one, so no conversation about your brand goes unnoticed.

🌐
Google
Search & Maps
Trustpilot
Review Platform
🍽️
Yelp
Local Reviews
📘
Facebook
Social & Reviews
🐦
X / Twitter
Social Mentions
💼
LinkedIn
Professional
📸
Instagram
Social Mentions
🏢
Glassdoor
Employer Brand
💬
Reddit
Forums & Threads
📺
YouTube
Video Content
🏪
Amazon
Product Reviews
🌍
News Outlets
Press Coverage
🏨
TripAdvisor
Travel & Hospitality
📋
BBB
Consumer Trust
Our Approach

Principles Behind Every Reputation We Manage

We don't use black-hat tactics or fake reviews. We build real, lasting reputations the right way, with these core principles guiding every campaign.

⚖️

Always Ethical

We only use legitimate, platform-compliant methods. No fake reviews, no black-hat tactics, only genuine reputation building that lasts and won't backfire.

🔬

Data-Driven Strategy

Every decision we make is backed by data, sentiment analysis, SERP tracking, competitor benchmarking, and real-time monitoring inform our approach at every stage.

🚀

Proactive, Not Reactive

We don't wait for crises to happen. Our monitoring and content strategy proactively builds a positive presence that makes your brand crisis-resistant from the outset.

🤝

Full Transparency

You see everything we do. Monthly reports, live dashboards, and regular strategy calls keep you fully informed of progress, challenges, and what's coming next.

⏱️

Long-Term Results

We don't chase quick wins that fade. We build a sustainable positive reputation infrastructure that compounds over time, growing stronger month after month.

🛡️

Dedicated Protection

Once your reputation is strong, we keep it that way with ongoing monitoring, proactive content creation, and rapid response protocols so nothing slips through the cracks.

Our Process

From Audit to Reputation Excellence

A structured, transparent process that keeps you informed at every step while we do the heavy lifting of rebuilding and protecting your reputation.

01

Free Audit

Complete audit of your current online reputation across all platforms and search results.

02

Strategy Build

Custom ORM roadmap targeting your specific reputation challenges and goals.

03

Content & SEO

Positive content creation and SEO campaigns to outrank negative search results.

04

Review Campaigns

Ethical review generation and professional response management across platforms.

05

PR & Outreach

High-authority publication placement and press release distribution to build authority.

06

Monitor & Report

Continuous monitoring, monthly reporting, and ongoing strategy optimisation.

Transparent Pricing

ORM Packages for Every Situation

Whether you're maintaining a great reputation or rebuilding from a crisis, we have a package built for your exact needs.

Essential
🛡️

Reputation Guard

$ 199
per month
For businesses with a mostly healthy reputation

Proactive monitoring and reputation maintenance for businesses that want to protect and steadily improve a fundamentally sound online presence.

  • 24/7 Brand Monitoring (20+ Platforms)
  • Review Response Management
  • Monthly Reputation Report
  • 4 Positive Content Pieces/Month
  • Review Generation Campaign
  • Instant Alert System
  • Dedicated Account Manager
Crisis & Enterprise
🚀

Reputation Rescue

$ 499
per month
For active crises and enterprise-scale reputations

Full-scale reputation restoration for businesses facing active crises, severe negative content, coordinated attacks, or enterprise-level reputation management needs.

  • Emergency Crisis Response Team
  • Aggressive Negative Suppression
  • 20+ Content Pieces/Month
  • Legal Takedown Coordination
  • High-Authority PR Placement
  • Executive Reputation Management
  • Wikipedia & Profile Management
  • Dedicated Senior ORM Strategist

All prices are in USD · Monthly rolling contracts · Contact us for a custom enterprise quote or one-time crisis response project.

Industries

ORM Expertise Across Every Sector

We understand the reputation dynamics, review ecosystems, and crisis patterns unique to your industry, so our strategies are always precisely targeted.

🏥 Healthcare & Medical
⚖️ Legal & Law Firms
🏠 Real Estate & Property
🏦 Finance & Banking
🛒 eCommerce & Retail
🍽️ Restaurants & Hospitality
💻 SaaS & Technology
🏗️ Construction & Trades
👗 Fashion & Luxury
📚 Education & EdTech
✈️ Travel & Tourism
🚗 Automotive
🏋️ Health & Fitness
👤 Personal / Executive Brand
FAQs

Frequently Asked Questions

How long does it take to see results from ORM?
+
Results vary depending on the severity of the reputation issue and the competitiveness of your brand name in search. For review improvements, you can see results within 4–8 weeks. For SERP suppression, pushing negative results off page one, expect 3–6 months of consistent effort. Crisis response campaigns show results faster. We'll give you a realistic timeline based on your specific situation after the initial audit.
Can you remove negative reviews from Google or Trustpilot?
+
We can pursue removal of reviews that violate platform policies, including fake reviews, reviews with profanity, or reviews from people who were never customers. We handle all the dispute and flagging processes on your behalf. However, genuine negative reviews typically cannot be deleted, which is why our strategy focuses on generating significantly more positive reviews to dilute their impact, while also professionally responding to negatives to demonstrate your commitment to customer service.
Is Online Reputation Management ethical?
+
Absolutely, when done correctly. Our approach is 100% ethical and compliant with all platform terms of service. We never create fake reviews, use bots, or employ black-hat tactics. Instead, we use legitimate methods: creating genuinely valuable content, encouraging real customers to leave honest reviews, professionally responding to feedback, and using proper SEO techniques to promote positive content. We build reputations that are real, sustainable, and won't backfire.
What's the difference between ORM and PR?
+
Traditional PR focuses on proactive media relations and brand storytelling, typically for print, broadcast, and digital news. ORM specifically focuses on your digital presence, search engine results, online reviews, social media mentions, and your overall online narrative. ORM is more reactive (addressing existing negative content) and more technical (using SEO and content strategy to influence search results). We combine both disciplines for maximum impact, using PR tactics to generate positive content that also serves your ORM goals.
Do you offer one-time crisis management or only monthly retainers?
+
Both. While our standard packages are monthly retainers (which provide the best long-term results), we also offer one-time crisis response projects for businesses facing an active reputation emergency. These are scoped individually based on the nature and severity of the crisis. Contact us to discuss your situation and we'll recommend the right engagement model for your needs and budget.
How do you report on results?
+
All clients receive a live reputation dashboard with real-time data including mention feeds, sentiment trends, review volumes, and SERP tracking. You'll also receive a detailed monthly report covering all activities completed, results achieved, reputation score changes, and the plan for the coming month. Enterprise and Reputation Rescue clients also receive weekly strategy calls with their dedicated ORM strategist.

Start Protecting Your Reputation Today

Get a free, no-obligation reputation audit and discover exactly what people see when they Google your business, plus a custom plan to fix it.

Request Your Free Reputation Audit

Our ORM team will audit your online presence within 24 hours and come back with a full breakdown and recommendations, at no cost.







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