Privacy Policy

Marketing Graphs is a digital marketing agency providing SEO, paid advertising, social media marketing, content marketing, website design, and related digital marketing services to businesses worldwide.

For the purposes of this Privacy Policy, "Marketing Graphs," "we," "us," or "our" refers to:

• Company Name: Marketing Graphs
• Registered Address: 2nd Floor, Plot FZ, Phase 8B Mohali - 160055, India
• Business Registration Number: INMPK4751H
• Website: marketingraphs.com
• Email: info@marketingraphs.com

Marketing Graphs acts as a data controller in respect of the personal information it collects directly from you through its website and service enquiry processes. In some circumstances, Marketing Graphs may act as a data processor when handling personal data on behalf of clients.

We collect personal information in several ways, directly from you, automatically through your use of our website, and occasionally from third parties. The categories of information we may collect include:

• Contact form submissions: Name, email address, phone number, company name, and the message content of any enquiry or consultation request you submit through our website.
• Email correspondence: Any personal information contained in emails you send to us directly at our contact email addresses.
• WhatsApp / messaging enquiries: Your phone number and message content when you contact us via WhatsApp or other messaging channels linked from our website.
• Client onboarding information: Business name, billing details, website URLs, social media account access credentials, and other information provided when you become a client and engage our services.
• Newsletter / email subscriptions: Email address and name if you subscribe to our marketing communications or content updates.
• Free audit requests: Business and contact information submitted when requesting a free marketing audit, website review, or consultation call.

• Usage data: Pages visited, time spent on pages, links clicked, referral source, and navigation path through our website.
• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Cookie and tracking data: Information collected by cookies, pixels, and similar tracking technologies (see Section 5 for full details).
• Analytics data: Aggregated and anonymised traffic and behaviour data collected through Google Analytics, Meta Pixel, and similar analytics tools.

• Social media platforms: If you contact us through LinkedIn, Instagram, Facebook, or other platforms, we receive the information you share through those platforms, subject to their own privacy policies.
• Business directories: Publicly available professional information from business directories or LinkedIn if relevant to a prospective client relationship.
• Referrals: Contact information shared with us by existing clients who refer potential clients to our services.

We use the personal information we collect for the following purposes:

We will not use your personal information for any purpose that is incompatible with the purposes described above without first informing you and, where required, obtaining your consent.

Where applicable data protection regulations require us to identify a legal basis for processing your personal information, we rely on the following:

• Contractual necessity: Processing required to enter into or perform a contract with you, such as delivering our services to clients or responding to service enquiries.
• Legitimate interests: Processing that serves our legitimate business interests, such as sending relevant content to prospective clients, improving our website, and managing our business, where those interests are not overridden by your privacy rights.
• Consent: Where you have given us specific, freely-given consent, such as subscribing to our newsletter or accepting non-essential cookies. You may withdraw your consent at any time.
• Legal obligation: Processing required to comply with a legal obligation, such as maintaining records for tax or accounting purposes.

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar data protection requirements, you have the right to ask us for more information about the specific legal basis we rely on for any given processing activity.

Our website uses cookies and similar tracking technologies (pixels, web beacons, local storage) to enhance your experience, analyse website performance, and support our marketing activities.

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on future visits and can remember your preferences and actions. Cookies do not typically identify you personally, but they may be combined with other information to do so.

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our website.

You can also control cookies through your browser settings, most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers and technology platforms: We share data with trusted third-party tools and platforms used to operate our business, including CRM software, email marketing platforms, project management tools, website hosting providers, payment processors, and analytics services. These providers are contractually obligated to process data only on our behalf and in accordance with our instructions.
• Professional advisors: Our accountants, legal advisors, and auditors may access data where necessary for their professional services, subject to confidentiality obligations.
• Legal compliance and law enforcement: We may disclose your information where required to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of Marketing Graphs, our clients, or others.
• Business transfers: In the event of a merger, acquisition, sale of assets, or restructuring of our business, your information may be transferred to the acquiring or successor entity, subject to equivalent privacy protections.
• With your consent: We may share information for any other purpose where we have your explicit, informed consent to do so.

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our general data retention periods are:

When personal information is no longer required, we securely delete or anonymise it in accordance with our data destruction procedures. If you would like your information deleted earlier, please see Section 8 (Your Rights) below.

Depending on your location and applicable data protection law, you may have some or all of the following rights in relation to your personal information:

• Right of access: The right to request a copy of the personal information we hold about you and information about how we use it.
• Right to rectification: The right to request that we correct any personal information that is inaccurate or incomplete.
• Right to erasure ("right to be forgotten"): The right to request that we delete your personal information, subject to certain legal exceptions, such as where we are required to retain it for legal compliance.
• Right to restrict processing: The right to request that we limit the processing of your personal information in certain circumstances.
• Right to data portability: The right to receive your personal information in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity.
• Right to object: The right to object to our processing of your personal information where we rely on legitimate interests, including objecting to receiving direct marketing from us.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to complain: The right to lodge a complaint with the relevant supervisory authority in your country if you believe we have handled your personal information unlawfully.

You can opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link at the bottom of any marketing email we send, or by emailing us at info@marketingraphs.com. Please note that even after unsubscribing, we may continue to send you transactional emails related to services you have contracted with us.

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Password-protected access to internal systems with role-based access controls
• Use of reputable, security-certified third-party platforms for data storage and processing
• Regular review of data access permissions and internal data handling procedures
• Staff awareness of data protection obligations and appropriate handling of personal data

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.

Marketing Graphs operates internationally and serves clients worldwide. Some of the third-party tools and platforms we use may process or store your data in countries outside your own, including the United States, European Union member states, and other locations where cloud services are hosted.

Where personal information is transferred outside the European Economic Area (EEA) or other jurisdictions with equivalent data protection standards, we take steps to ensure appropriate safeguards are in place, which may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent authority
• Transfers to countries with an adequacy decision issued by the relevant data protection authority
• Binding corporate rules or other approved transfer mechanisms where applicable

The major third-party platforms we use, including Google, Meta, and LinkedIn, maintain their own international transfer frameworks and data processing agreements. You can review their respective privacy and data transfer policies on their websites.

Our website and services are not directed at children under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@marketingraphs.com and we will take immediate steps to delete that information from our systems.

Our website may contain links to third-party websites, social media platforms, partner pages, or external resources. This Privacy Policy applies only to the Marketing Graphs website (marketingraphs.com) and not to any third-party websites we may link to.

We are not responsible for the privacy practices or content of any linked third-party websites. We encourage you to review the privacy policy of any website you visit after leaving our own. Linking to a third-party website does not imply endorsement of that website or its privacy practices by Marketing Graphs.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of those changes.

The current version of this Privacy Policy supersedes all previous versions. Previous versions can be requested by contacting us at the details below.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us using the details below: